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Contact Us
📞 We typically respond within 48 hours during business days
For urgent payment or technical issues, we aim to respond within 24 hours.
Get in Touch
What We Can Help With
🛠️ Technical Support
- Issues with document generation
- Download problems
- Website technical difficulties
- Account access issues
📄 Document Support
- Questions about document content
- Guidance on document implementation
- Corrections for system-generated errors
- Custom requirements discussion
💳 Payment & Billing
- Payment processing issues
- Refund requests (see our Refund Policy)
- VAT and billing questions
- Invoice requests
📋 Business Inquiries
- Bulk document generation
- Partnership opportunities
- Custom legal document needs
- Integration requests
Before You Contact Us
To help us assist you quickly, please include:
- Your email address used for the purchase
- Order confirmation or transaction details
- Specific error messages if encountering technical issues
- Browser and device information for technical problems
- Clear description of the issue or question
Alternative Support Channels
🔒 Privacy & Data Protection
For data protection inquiries or to exercise your rights under UK GDPR, email us at support@sitepolicy.co.uk with "Data Protection Request" in the subject line.
💳 Payment Issues
Payment processing is handled by Creem.io (our Merchant of Record). For payment disputes or technical payment issues, you may also contact Creem.io directly through their support channels.
🏛️ Regulatory Complaints
If you're not satisfied with our response to a data protection inquiry, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.
Business Hours
While our service is available 24/7, customer support is provided during UK business hours:
- Monday - Friday: 9:00 AM - 6:00 PM (GMT/BST)
- Weekend: Limited support for urgent issues
- UK Bank Holidays: Limited support
Service Level Commitment
We're committed to providing excellent customer service:
- Email Response: Within 48 hours (business days)
- Urgent Technical Issues: Within 24 hours
- Payment Problems: Within 24 hours
- Document Corrections: Within 72 hours