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Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your use of SitePolicy.co.uk ("the Website") and our legal document generation services ("the Services"). By using our Website or Services, you agree to be bound by these Terms.

Service Provider: Nikita Usatov (trading as SitePolicy.co.uk)
Contact: support@sitepolicy.co.uk

2. Our Services

We provide:

• Automated generation of legal documents for UK websites
• Privacy policies, cookie policies, terms & conditions, and accessibility statements
• Company data lookup via Companies House API
• Document delivery in HTML and PDF formats
• Email support for technical issues

3. Pricing and Payment

3.1 Pricing Structure

• Individual documents: £19.90 each
• Complete compliance pack (4 documents): £39.90
• All prices include VAT where applicable
• Prices are one-time payments with no recurring fees

3.2 Payment Processing

Payments are processed by Creem.io, who acts as our Merchant of Record. They handle all payment data securely. By making a purchase, you also agree to Creem.io's terms and conditions.

3.3 VAT

VAT may be charged based on your location and applicable tax laws. The final price including any applicable taxes will be displayed before payment.

4. Digital Products and Delivery

4.1 Product Nature

Our services provide digital products (legal documents) that are:

• Delivered immediately upon successful payment
• Customised based on the information you provide
• Available in both HTML and PDF formats
• Generated automatically using our proprietary system

4.2 Delivery

Documents are delivered via:

• Direct download from our website
• Email delivery to your registered email address
• Access through your account dashboard (when available)

5. Your Responsibilities

5.1 Information Accuracy

You must provide accurate and complete information including:

• Correct company details and registration information
• Accurate contact information
• Truthful business and website information

5.2 Usage Requirements

• Documents are for your own business use only
• You may not resell, redistribute, or share the documents
• You must review and customise documents as needed for your specific circumstances
• You are responsible for keeping documents updated as your business or applicable laws change

6. Refund Policy

Due to the digital nature of our products and instant delivery:

• No refunds are provided once documents have been generated and delivered
• If you experience technical issues preventing document delivery, contact us at support@sitepolicy.co.uk
• We may offer replacements or corrections for documents with factual errors caused by our system

For detailed information, see our Refund Policy.

7. Intellectual Property

7.1 Our Rights

We retain all rights to:

• The SitePolicy.co.uk website and platform
• Our document generation technology
• Templates and formatting systems
• Branding and trademarks

7.2 Your Rights

Once purchased, you receive:

• Unlimited use rights for the generated documents in your business
• Right to modify documents for your specific needs
• Right to publish documents on your website

8. Disclaimers and Limitations

8.1 Legal Advice Disclaimer

Important: Our documents are provided for informational purposes only and do not constitute legal advice. We are not a law firm and do not provide legal services. You should:

• Review all documents carefully
• Consult with qualified legal professionals for complex matters
• Ensure documents meet your specific business needs
• Keep documents updated as laws change

8.2 Limitation of Liability

To the maximum extent permitted by law:

• We provide services "as is" without warranties
• Our liability is limited to the amount you paid for the service
• We are not liable for indirect, consequential, or business losses
• Nothing in these terms limits liability for death, personal injury, or fraud

9. Account and Data

We may create an account for you to access your purchased documents. You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us of any unauthorised access

10. Changes to Terms

We may update these Terms periodically. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance of the new terms.

11. Termination

We may suspend or terminate your access to our services if you breach these Terms. Your right to use purchased documents survives termination.

12. Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Consumer Rights

If you are a consumer, you have rights under the Consumer Rights Act 2015. These Terms do not affect your statutory rights.

14. Contact Information

For questions about these Terms or our services:

• Email: support@sitepolicy.co.uk
• Website: sitepolicy.co.uk

We aim to respond to all inquiries within 48 hours during business days.